I am in a wheelchair. I have to go to my local hospital (in California) for some outpatient services. My problem is that I cannot open the rest room door from the hallway into the bathroom or from inside the bathroom back out into the hallway. It’s the same with every bathroom accessible to the public. There isn’t any type of automatic device for opening the door to get into or out of the bathroom. If I’m by myself, I have to wait for someone to come along to open the door for me. Once inside the bathrooms, the stalls and the sinks are accessible. It’s getting into and out of the bathrooms that is a problem. I know other people have the same problem. But nothing has ever been done in response to complaints. Are hospitals exempt from the ADA?
Accessible route is a fundamental term used to describe, “A continuous unobstructed path connecting accessible elements and spaces of an accessible site, building or facility that can be negotiated by a person with a disability using a wheelchair, and that is also safe for and usable by persons with other disabilities…” In short, we can think of it as the ground surface which allows travel by wheelchair. The technical requirements are in CBC Chapter 11B Divisions 3 (Building Blocks) and 4 (Accessible Route). EVCS required by CBC Chapter 11B to be accessible must have an accessible route to the facility entrance (see CBC Section 11B-812.5.1) and an accessible route from the vehicle space to the EVSE (see CBC Section 11B-812.5.2). No exceptions are provided but you can use existing accessible routes to help satisfy these requirements.
I had a similar DMV experience as I was turning in paperwork required for a handicap placard and they are supposed to offer you the lower counter and seat, but the woman at my window right next to it seemed like a bit of a dumb bunny and didn’t think of it so I had to hang on to the edge of the counter while she fumbled with my papers not finding what was in front of her face. She had me leave, I had make calls to confirm my information and come back again when what she didn’t see was there the whole time. I think they need sensitivity training too. Often I have to tell them what to do and when they have to ask someone else there, what I told them was true.

All work is required to comply with the applicable codes, standards and ordinances. Parking ordinances are typically adopted within each city and county in California. Consistent with the state’s policies on electric vehicles, DSA encourages city and county officials to recognize the necessary impact of EVCS and adopt responsive ordinances consistent with the local needs. 
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